Learn to truly hear guests and respond with genuine empathy.
Complete each lesson to progress through the course
This lesson simulates a guest interaction where the learner practices providing friendly and helpful directions to a guest.
This lesson simulates a guest interaction where the learner practices clarifying a guest's confusion regarding their bill.
This lesson simulates a guest interaction where the learner practices addressing the concerns of a disappointed diner.
This lesson simulates a guest interaction where the learner practices assisting a family in need of help.
Test your ability to recognize guest emotions.
This quiz assesses the learner's understanding and application of various active listening techniques.
This video teaches the importance and impact of empathetic service in creating positive guest experiences.
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