Master phone, email, and in-person communication.
Complete each lesson to progress through the course
A guest calls to make a reservation.
This lesson simulates a conversation where the learner practices responding to an email request for information from a guest.
This lesson simulates a conversation where the learner practices professionally greeting a new guest upon their arrival.
A guest calls for room service.
Test your knowledge of phone etiquette.
Test your knowledge of email etiquette.
This video teaches effective strategies for projecting professionalism in various hospitality interactions.
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